JioGames Cloud is a cloud gaming service that allows users to play high-quality games directly on their devices without the need for expensive hardware.
JioGames support
FAQ’s
FAQs for Cloud
Cloud Games can be played from across platforms via JioGames App and browser: - Desktop/Laptop via Chrome: https://cloudplay.jioagames.com - Android phones via JioGames App (Google Playstore) - iOS phones via JioGames App (Apple App Store) - Jio Set-Top Box via JioGames App (JioApp Store) - Android TV via JioGames App (Google Playstore)
On Computer: - Visit: cloudplay.jiogames.com - Log in with your Jio account - Requirements: 5G/5GHz Wi-Fi, keyboard + mouse or controller On Android Phone: - Download JioGames App - Log in - Tap on Cloud Games and play On TV: - Open JioGames App - Log in - Connect a compatible controller
Yes, once subscribed, you can play on any supported device. Just log in with your account credentials.
JioGames Cloud offers a library of over 500 games, with new titles added every week.
You’ll find a variety of genres including action, racing, adventure, casual, and premium AAA titles.
Yes, the library is frequently updated with new and trending titles.
No, while optimized for Jio users, JioGames Cloud can be accessed by anyone with a stable internet connection.
No, each account is intended for use by a single user to maintain personalized progress and settings.
Yes, many games support cloud saving, allowing you to continue your progress across devices.
Log out from the STB and log in with your subscribed mobile number, or set a password via mobile/web and use it to log in after logging out from STB.
Link a mobile number via profile settings on the STB. If the number is already linked to another account, use a different number or request deletion of the existing account by emailing support@jiogames.com.
Subscriptions can be activated via the JioGames app using UPI or Jio recharge packs.
Yes, subscriptions can be managed or cancelled through your account settings or Jio account.
Yes, JioGames Cloud is available on both Android and iOS devices.
Minimum: 40 Mbps Recommended: 100 Mbps+ (preferably 5GHz Wi-Fi or 5G) Lower speeds may cause lag or disconnections.
Yes, you can play using mobile data, but a stable and fast connection is required.
The session may pause or disconnect. If the game supports cloud saves, you can resume once reconnected.
Yes, both wired and wireless controllers are supported across desktop, mobile, and TV. Refer to the supported controllers list for more.
Only Google Chrome is supported. Enable hardware acceleration and pop-ups from cloudplay.jiogames.com for best experience.
Yes, mobile browser access is supported. However, the best experience is through the JioGames app on Android & iOS.
Yes, use the feedback section on the app or website to request new games.
Reach out to the support team at support@jiogames.com for assistance.
FAQs for Store
JioGames Store is an online platform where users can purchase digital game top-ups, vouchers, and other gaming-related products for a wide range of games and platforms.
You can access the JioGames Store: - Via Web: store.jiogames.com (compatible with Chrome, Safari, Firefox, Edge, etc.) - Via JioGames App: Available on Android and iOS under the Store tab.
Yes, an account is required to complete purchases and access your order history.
You can register using your mobile number or email through the website or the JioGames App.
Yes, the store is fully responsive and works seamlessly on both mobile browsers and the JioGames App.
Log in to your account, go to 'My Account', and update your details under 'Profile' or 'Address Book'.
Yes, you can add and manage multiple billing addresses from your account settings.
Use the ‘Forgot Password’ option on the login page to reset your password via email or mobile verification.
JioGames Store accepts UPI, credit/debit cards, net banking, wallets, and other standard payment options.
Yes, you can enter valid coupon codes during the checkout process to receive applicable discounts.
If your payment is deducted but the order isn’t completed and you see a 'Contact Support' message, email support@jiogames.com with the following: - Name - Order Date - Amount - Item Details - Order ID (starts with 'FY…') - Payment screenshot The team will assist you as soon as possible.
This means there was an error with your transaction that requires manual intervention. Please contact support.
Log into your account and go to the 'My Orders' section to view the status of your purchases.
'Unfulfilled' means your order is still being processed. Once complete, it will show as 'Fulfilled' and include the code/product.
Contact customer support immediately. Changes may be possible if the order hasn’t been fulfilled yet.
Yes, you can purchase multiple products in a single transaction.
Digital codes or top-ups are delivered instantly or within a few minutes to your email and order history page.
Check your spam/junk folder, or your order history in the account. If not found, contact support.
Cancellations depend on the product and fulfillment status. Digital codes already issued usually cannot be canceled.
Returns are not accepted for digital products unless there is a technical issue. Contact support for eligibility.
FAQs for Instant
Instant Games are lightweight games that launch instantly without the need for any downloads or installations. You can start playing with just a tap or click.
There are over 500 games available across categories like action, arcade, puzzle, racing, sports, and more.
Yes, Instant Games are completely free to play. Some may contain ads or offer optional in-game purchases.
Yes, an active internet connection is required to play Instant Games.
No account is needed to start playing. However, logging in enables features like saving progress, syncing across devices, and unlocking personalized recommendations.
Progress is saved when you're logged in. If you play as a guest, your progress may not persist if the session ends, or the browser/app is closed.
Some games may display ads to support developers and keep the games free. In many cases, ads are skippable or rewarded.
Yes, all games hosted on the platform are vetted for security and run in a controlled environment, with no downloads required.
You can play Instant Games across the following platforms: - Mobile App (JioGames) - Jio Set Top Box (STB) - Android TV - Web browser at play.jiogames.com
Yes, most games are optimized to work across all supported platforms. However, performance and control options may vary slightly depending on the device.
On supported platforms like STB and Android TV, many Instant Games support external controllers. Refer to the controller compatibility list on the platform or game details page.
No, if you're logged in with the same account across devices, your game progress will not be synced for Instant Games. However, your progress in terms of games added to ‘My List’ and ‘Recently Played Games’ is synced.
Try the following: - Check your internet connection. - Restart the app or browser. - Clear cache or update the app. - Ensure you're on the latest version of the JioGames App. If the issue continues, contact support via the app, website, or email at support@jioagames.com