“Affiliate(s)" shall mean with respect to Jio, any person directly or indirectly controlling, controlled by, or under direct or indirect common control with Jio including its subsidiaries and associate companies.
“Jio” shall mean Jio Platforms Limited, with registered office at Office -101, Saffron Near Centre Point, Panchwati 5 Rasta, Ambavadi Ahmedabad GJ 380006 and or its Affiliates, service providers, successors and assigns, wherever the context applies.
"MSISDN" means the Mobile Subscriber Integrated Services Digital Network- Number.
"Product(s)" shall mean mobile handsets, JioFi devices, gateway routers, set top boxes, telephone instruments, telecom equipment, network interface units (NIU), USB modems, data cards, accessories, spares & supplies, consumer electronic goods etc.
"Service(s)" shall mean all services that Jio provides to its subscribers through this Website including but not limited to mobile recharge, bill payment and any other value added services.
Any and all intellectual property rights in text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression and arrangement of such Content, are the sole property of Jio, its affiliates or third parties and is protected by various intellectual property rights and unfair competition laws.
Except to the extent required by law or as expressly provided herein, none of the Content may be reverse-engineered, modified, reproduced, republished, translated into any language or computer language, re-transmitted in any form or by any means, resold or redistributed without the prior written consent of Jio. You may not make, sell, offer for sale, modify, reproduce, display, publicly perform, import, distribute, retransmit or otherwise use the Content in any way, unless expressly permitted to do so by Jio.
This Website is designed, developed and hosted by Jio Platforms Limited
Though all efforts have been made to ensure the accuracy of the content on this Website, the same should not be construed as binding or used for any legal purposes. Jio accepts no responsibility in relation to the accuracy, completeness, usefulness or otherwise, of the Contents.
The Website is accessed via the World Wide Web which is independent of Jio. Your use of the World Wide Web is solely at your own risk and subject to all applicable national and international laws and regulations. Jio has no responsibility for any information or service obtained by you on the World Wide Web.
In no event will the Jio be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or arising out of or in connection with the use of this World Wide Web and/or Website.
Links to other websites that have been included on this Website are provided for public convenience only. We cannot guarantee the availability of such linked pages at all times. Information is supplied upon the condition that You will make your own determination as to its suitability for their purposes prior to its use or in connection with the making of any decision using such Information. You are requested to verify the accuracy of all information on your own before undertaking any reliance on the terms and conditions of the relevant website. Any use of this Website or the information available on this Website is at your own risk. Neither Jio and/or its affiliates, nor their directors, officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to, use of, or reliance upon, this Website or the Information and Content available on this Website, or any website linked to this Website. The Website including the Content or Information therein is provided on “as is basis”. Jio is not responsible for any errors, omissions or representations on any of our pages or on any links on any of their pages. Jio is not responsible for the data collection activities of these websites, unless specifically agreed by Jio to you in writting. It is your responsibility to decide whether any services and/or products available through any of these websites are suitable for your purposes. We do not endorse or recommend the products or services offered through these websites. Jio informs you that it is not responsible for any transactional errors, misinformation and frauds taking place on those sites.
The Website may contain forward looking statement or projections. They are made on reasonable assumptions and are subject to various risks, uncertainties and factors that could cause actual outcome/results to be materially different.
You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. Jio reserves the right to bar any such activity.
You may not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any Jio server, or to any of the services offered on or through the Website, by hacking, password “mining” or any other illegitimate means.
You may not probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Website, or any other customer of Jio, including any Jio account owned/not owned by you, to its source, or exploit the Website or any service or information made available or offered by or through the Website, in any way including where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Website.
You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Website or Jio’s systems or networks, or any systems or networks connected to the Website or to Jio.
ALL INFORMATION PROVIDED ON THE WEBSITE IS SUBJECT TO CHANGE WITHOUT NOTICE. JIO CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE WEBSITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. JIO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. JIO DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE WEBSITE AND/OR ANY JIO SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE AND ANY LINKED WEBSITES.
YOUR SOLE REMEDY AGAINST JIO FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS PREPONDARANT TO YOUR USE OF THE WEBSITE AND PART OF THE BARGAIN BETWEEN THE PARTIES.
TO THE EXTENT PERMITTED BY APPLICABLE LAW AND TO THE EXTENT THAT JIO IS OTHERWISE FOUND RESPONSIBLE FOR ANY DAMAGES, JIO IS RESPONSIBLE FOR ACTUAL DAMAGES ONLY WHICH SHALL NOT EXCEED INR 5,000/- (RUPEES FIVE THOUSAND) OR THE LAST PAYMENT MADE BY YOU ; WHICHEVER IS LESSER, SUBJECT TO APPLICABLE LAW AND AWARDED BY THE COMPETENT COURT.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
Jio reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Website, or any portion of the Website, for any reason; (2) to modify or change the Website, or any portion of the Website, and any applicable policies or terms; and (3) to interrupt the operation of the Website, or any portion of the Website, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Even though this Website shall not collect any information about you. We understand that you accept the inherent security implications of providing information over the internet or World Wide Web and will not hold us responsible for any breach of security or disclosure of personal information. If you become aware of any violation of the security of data or the Agreement, please contact us immediately.
You agree to indemnify and hold Jio, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against Jio by any third party due to or arising out of or in connection with your use of the Website.
Jio administers and operates the Website from its registered address; other Jio Websites may be administered and operated from various states in India. Although the Website is accessible throughout India, not all features, products or services discussed, referenced, provided or offered through or on the Website are available to all persons or in all geographic locations, or appropriate or available for use everywhere uniformly. Jio reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. Any offer for any feature, product or service made on the Website is void where prohibited by respective state regulation. If you choose to access the Website from such states, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
Please note if you are resident of the states of Assam, Nagaland, Odisha, Sikkim or Telangana certain pages of the Website including Third Party Links might not be accessible to you. Irrespective of the aforementioned nothing on this website absolves you of your responsibility to ensure your compliance with Local Laws while accessing this Website including and Products and Services mentioned herein.
If we do not act in relation to a breach of the Application Terms by you, that should not be construed as a waiver of any of our rights to act in relation to that breach or any later breach by you
In case of any Grievance you can send a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;
Providing your contact information including email, address, and telephone number where you can be contacted if required.
Giving a declaration cum undertaking along with necessary documents establishing you:
1.as the rightful owner of the content to be disabled / affecting you prejudicially,
1.as an affected person, stating that the information submitted is true, complete & accurate and no material fact has been hidden, and also stating that Jio, its Affiliates, Directors, employees, including Grievance Officer shall not be liable for any loss or damage or claim for relaying on such requests
You may forward your request / complaints to Grievance Officer available at the contact email id provided below